Display
Your screen is cracked, doesn't respond properly, or displays horizontal/vertical lines and/or unusual colors
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Back Panel
Your phone's back panel is cracked or damaged. In some cases, the camera glass must also be replaced.
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Microphone
During phone calls, the other person can't hear you, or they complain the sound quality is bad.
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Loudspeaker
When playing media, the sound quality is bad, or there's no sound at all.
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Moisture damage
Your device was in contact with water or another liquid.
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Device Frame
There is damage, such as a dent, along your device's edge(s). In some cases, the back cover must also be replaced.
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Battery
The battery life of your device is very short, or your device keeps turning off.
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Camera
The front or back facing camera doesn't take pictures or display blurry picture quality.
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Camera Lens
Your lens is cracked or has dust under it. In some cases, the whole back cover must be replaced.
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Ear speaker
You can't hear the other person on a phone call.
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Power Button
Your device is unable to charge and/or connect to your computer.
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Charging Port
The power button can't be pressed or doesn't respond.
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Update or Erase Software
Update your device with the latest software or erase all personal data